Responsibilities:
Assisting customers with purchasing tickets over the phone, via email, etc.
Answering emails and voicemails in a timely manner
Pulling reports through Showare (ticketing system) including the Manifest before shows
Daily Box Office Report
Going to the post office and bank
Keeping the Box Office tidy
Reconciling any issues between ticket sales and the financial department including shortages or overages in cash drawers.
Develop and maintain documentation and training material on Box Office policies and procedures.
Training, managing and scheduling other part-time box office staff/interns
Qualifications:
Must have reliable transportation and housing
Minimum 1 year box office experience preferred
Experience with Showare ticketing system preferred
Proficiency with Microsoft Office and/or Google Suite
Good with numbers/cash reconciliation
Excellent customer service skills
Excellent organizational skills.
Excellent communication and relationship building skills.
Excellent problem-solving skills and flexibility with unusual projects.
Candidate must be able to successfully handle multiple priorities in sometimes high stress situations. Good conflict resolution skills required.
Personal qualities of integrity, open-mindedness and dedication to the mission of Payomet.
A can-do attitude and sense of urgency with energy and enthusiasm to be part of a team and an organization in its infancy.
Passion for the arts and a desire to achieve equity for all.
Must be willing to work evenings and holidays (late May-September).
How To Apply:
Email your cover letter and resume as a single PDF file to info@payomet.org with “Box Office Manager” in the subject line. The cover letter should include relevant experience, how you became aware of the position, and any direct experience you have had with similar positions and organizations. No phone calls, please.